If you are looking for a convenient place to book your next hotel or plane ticket, look no further than aRes Travel. They are so confident in their Pre-Paid Hotel Rates quality that they offer a 100% satisfaction guarantee. Within 24 hours of making your reservation with Ares Travel, they promise to match the price of any other website offering the same room at the same hotel for the exact dates AND pay you 10% of the difference. To cancel your Pre-Paid Hotel reservation, email customer.service@arestravel.com explaining why.
aRes Travel Frequently Asked Questions
Below you will find few aRes Travel FAQs, we hope these questions will help you in some way!
How can I find out a hotel's terms and conditions?
Just click on its name or the "more hotel info" link to learn more about a hotel. From there, you can peruse the establishment's services, facilities, guest rooms, photos, and location on a map. Once you click the "book it" button and go to the shopping cart page, you can read the hotel's terms and conditions. To read the terms and conditions, select the "View" button. They suggest phoning the hotel directly for any further details you might need.
How can I get in touch with aRes Travel?
- Don't hesitate to contact them at (800) 434-7894.
- If you are calling from outside the United States, please dial +1 (619) 546-5622.
- You can reach their Customer service via email at customerservice@arestravelinc.com.
- Call Center hours are daily from 6:00 a.m. to 7:00 p.m. Pacific Time.
How do I know if my hotel reservation is confirmed?
A confirmation email with a web tracking number that begins with AON will be sent to you immediately after you make your reservation. You can rest assured that your hotel reservation is secure; the company has asked the hotel to send them your confirmation number, which they will then relay to you via email from aRes Travel. Within two business days, you should receive an email with the confirmation number for your hotel reservation. If you are making a reservation within 48 hours of your arrival, you can skip getting a confirmation number and show up at the hotel with your email; the front desk will be able to look up your booking by your last name and date plan to arrive.
How do I make changes to my hotel booking at aRes Travel?
You'll need the AON tracking number included in your confirmation email first. You will need to cancel and rebook your hotel stay if you need to make any changes. The rates and availability may have changed since you created your reservation, so please keep that in mind when making any changes.
What is the procedure for cancelling my hotel reservation at aRes Travel?
To speak with a cancellation specialist, call 1 (800) 434-7894. Have your AON number, the name the reservation was made in, and the credit card number used for the initial charge handy when you call.
If your account is being credited for prepayment, you should see a credit on your billing statement within 30 days of requesting the credit or on your next billing cycle. Some hotels have strict no-cancellation policies, and those costs must be passed on to guests. Cancellations made within 72 hours of the scheduled arrival date incur the highest cancellation fees.
Are there fees if I change or cancel a reservation at aRes Travel?
Your attention is drawn to the hotel's cancellation policy and the additional terms and conditions that apply to your reservation. Most hotels will charge you for the first night's room and tax if you cancel less than 72 hours before your scheduled arrival. Reservations made at their discounted rate are considered "pre-paid" and are subject to a $25 cancellation fee in addition to the non-refundable service fee charged at the time of booking.
Exceptions: If a new reservation is made with the same or more nights within 24 hours of canceling the original one, the $25 cancellation fee will be waived—the standard policies of the hotel.
How can I confirm my airline reservation?
After completing your online booking, you will receive an email confirmation from the airline that includes a Record Locator Number. Please call the Travel Support Center at 1 (858) 634-5559 with your tracking number, last name, and date of travel if you have any questions about your tickets or are still waiting to receive an electronic confirmation from the airline. Domestic flights require check-in and proof at least 24 hours before departure (72 hours for flights to Hawaii and International destinations).
